The payment can be done via PayPal using your PayPal account, credit or debit card. Once we receive your order and payment, we do our best to process and ship the order immediately. Most orders are sent within three to five business days. If you need something ASAP please inform us and we will accommodate your needs as best as we can.  If, for some reason, your product arrives broken or damaged keep all original packing materials, be prepared to send it back for evaluation. Contact us immediately via email with the order number.

We ship orders most often during working hours, M-F 8am-4pm PST. Orders are generally shipped via Priority Mail with delivery confirmation. Larger orders are insured. A tracking number will be provided to you via PayPal. If you don’t receive the tracking number, please contact us and we will provide you the tracking number. If your order does not arrive please go to your local post office right away with the delivery confirmation number. The sooner you go and talk to a live person the sooner they can trace what transpired with your package. We do not assume responsibility for packages unless they are shipped with insurance. If you would like insurance added please contact us before checking out.

If your order arrives and the package has been damaged or opened please speak with your carrier or go to your local post office right away. The sooner you speak with a live person the sooner they can tell you what happened, or how to proceed. If the situation is not resolved quickly, please contact us and send everything back so we can evaluate the situation.

You may return most new, unopened products sold and fulfilled by irinavochita.com, within 15 days of shipping date for a full refund.
Unfortunately and without exception, we cannot accept returns on used or opened items. We will not refund items or products that have been used or damaged by any outside parties of irinavochita.com.

If you received a faulty item and need to exchange it for the same item, please contact us at contact@irinavochita.com in order to request a replacement. *Please note that it takes us 3 to 5 business days to process returns once we have been notified by email.  You can obtain the status of your return by contacting us by email: contact@irinavochita.com.